Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at rarebeartcg@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Sealed Products

Due to the nature of sealed trading card products, we do not accept voluntary returns of sealed products where the original factory seal, wrapping or packaging has been opened, removed, damaged or tampered with.

This is because sealed products can potentially be opened and subsequently re-sealed, meaning we are unable to verify their original condition or authenticity once the factory seal has been broken.

Examples include, but are not limited to, sealed booster boxes, booster packs, collection boxes, tins, ETBs, bundles and other factory-sealed Pokémon products.

Please ensure you are certain about your purchase before opening a sealed product.

This does not affect your statutory rights. If you receive an item that is faulty, damaged, incorrectly described, or you have received the wrong item, please contact us immediately so that we can investigate and resolve the issue.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrectly described, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Where possible, please provide photographs of the item and its packaging when reporting an issue.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return where they have been opened, used or otherwise altered after delivery.

In particular, factory-sealed trading card products are not eligible for voluntary return once their original factory seal or packaging has been opened or tampered with, subject to your statutory rights.

Unfortunately, we cannot accept voluntary returns of sale items or gift cards.

Exchanges

We do not routinely offer exchanges. If you wish to purchase a different item, the fastest way is generally to place a new order separately, subject to the applicable return rights for the original purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at rarebeartcg@gmail.com.